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MTN Zambia Launches 'Call Natasha' AI Customer Service Assistant
MTN Zambia has teamed with blackNgreen, a technology business, to introduce Call Natasha, an Artificial Intelligence customer service conversational agent specifically designed for customers to expand their knowledge on various topics from financial tips to international news.
By Africa AI Ledger Desk · 4 February 2025 · 1 min read
MTN Zambia partnered with blackNgreen to introduce Call Natasha, an AI-powered customer service conversational agent designed to help customers access information on topics ranging from financial literacy tips to international news and general inquiries.
The technology behind Call Natasha comes from blackNgreen's AI conversational agent, EVA.
Sources: techpoint.africa, ITWeb